Support
Customer Support
Check out the updated My DI Community!
We launched several new features and functionalities on the My DI Community customer support portal. We would love for you to take a look!
Have questions? Check out these tools to help. My DI Webinar My DI Quick Start Guide
Customer Support is your first line of defense for common technical issues or system “breaks.” We aspire to deliver excellent service with unparalleled technical expertise and professionalism. Our goal is to promptly respond to your needs, and to provide tools and education to improve your experience.
Regional Support
North America
My DI Community- +1(802) 658-1955
- Email DINA Support
- 09:00 AM - 8:00 PM EST/EDT
- Monday - Friday
Latin America
DILA Customer Web Portal- (+55) (11) 380 13283
- Email DILA Support
- 08:30 to 18:00 BRT/BRST
- Monday - Friday
EMEA
DIEMEA Customer Web Portal- Belgium: (+32) (2) 332 24 13
- UK: (+44) (330) 808 0025
- France: (+33) (1) 76 63 74 20
- Email DIEMEA Support
- 08:00 to 18:00 CET/CEST
- Monday - Friday
Asia Pacific
DIA Customer Web Portal- +(852) 2398-3182
- Email DIA Support
- 09:00 to 18:00 HKT
- Monday - Friday
Additional Resources
Driver Library
Search, locate, and access the drivers you need in our 1100+ driver library
Driver Development Request
Need to request a new or enhanced driver? Complete this form and return to: support@datainnovations.com
Customer Support and Technical & Professional Services Checklist
Data Innovations is here to help! Learn more about whom to contact to get the support you need, when you need it.
Support via Webex
Need to join a Customer Support webex session with Data Innovations? Click here to launch your Webex session.
Training and Education
Learn more about instructor-led courses and self-education available through Data Innovations training programs.
Enhancement & Improvement Ideas
Do you have an Idea or suggestion for a new product, or feature? Send us your thoughts. Fill out our form and provide an overview. We would love to hear from you!